Parish Guide
Sacraments — How It Works
From a parishioner's request to the parish office — in plain language.
A simple, step-by-step guide for parishioners and parish staff · Powered by Nave
The journey at a glance
Every sacrament follows the same simple path. The parishioner starts it online; the parish office guides it the rest of the way. Nobody needs to call the office to know where things stand.
1 · Request online→
2 · Get a case number→
3 · Pay (if there's a fee)→
4 · Upload documents→
5 · Office reviews & approves→
6 · Scheduled→
7 · Celebrated→
8 · Recorded & certificate
Two sides, one process. The parishioner sees a friendly checklist and a status they can track. The parish office sees the very same steps in an editable "case" — so what the family is told and what the office manages are always in sync.
Who does what
👪 The parishioner / family
Submits the request, pays any fee, uploads documents, and tracks progress — all from the parish website, on a phone or computer.
⛪ The parish office (staff)
Reviews requests, checks documents, confirms requirements, sets the date, records the sacrament, and issues the certificate — all from one screen.
Part A · For parishioners
How a family requests and follows a sacrament. No account is required to start — though signing in lets you upload documents and see everything in one place.
Use case 1 · Request a sacrament
Who: A parishioner or family. Goal: Start a sacrament request (e.g. Baptism, Confirmation, a wedding, or a certificate).
- Open the parish website and tap Sacraments.
- Choose the sacrament. You'll see a short "What you'll need" list (documents, classes, sponsors) so there are no surprises.
- Fill in the simple form — your details, and a few questions specific to that sacrament (for a Confirmation: the candidate, sponsor, saint name).
- Tap Submit request.
Result: You get a case number to keep — your reference for everything that follows.
Use case 2 · Pay a fee online
Who: A parishioner with a fee-bearing request. Goal: Pay securely by card.
- If the sacrament has a fee, you go straight to a secure checkout after submitting.
- Pay by card. The total — and any small convenience fee — is shown clearly before you pay.
- Prefer to pay in person? Choose "Pay later — at the parish office." (Unless your parish requires payment up front.)
Result: Your fee is marked paid and a receipt is emailed to you.
Use case 3 · Track your request
Who: Anyone with a case number. Goal: See the status and what's still needed — without calling the office.
- Go to Sacraments → Track a request and enter your case number.
- See your current status and a checklist of what's still needed (✓ done, ○ pending).
Result: You always know where things stand.
Use case 4 · Upload documents
Who: A signed-in parishioner. Goal: Send required papers (baptismal certificate, sponsor letter…).
- Sign in, then open your request from the tracker.
- Choose the document type and upload a PDF or a photo from your phone.
Result: The parish office receives it securely and checks it off your list.
Use case 5 · Get the date & your certificate
Who: A parishioner whose request is approved. Goal: Know the celebration date and receive the certificate.
- Once the office confirms everything, you're notified of the date by email.
- After the celebration, your certificate is recorded and can be issued to you.
Result: A clear date, and an official record of the sacrament.
Use case 5b · Book a Mass intention
Who: A parishioner. Goal: Have a Mass offered for someone — a loved one who has died, an anniversary, healing, or in thanksgiving.
- Open the parish website and tap Mass Intentions.
- Pick a date and Mass. You can see which Masses still have openings — full Masses are marked, so there's never a double-booking.
- Write the intention (e.g. "† John Romero" or "In thanksgiving"), and choose whether your name may be listed publicly in the bulletin.
- Add the customary offering if your parish collects one online — or choose to give it in person.
- Tap Request.
Result: The office is notified, and you're told when your intention is confirmed for that Mass.
Part B · For parish staff
Everything the office needs to manage a request lives in one place — Admin → Requests → Sacrament Cases. Open any case to see a guided view that walks you through each step.
Use case 6 · Find & review requests
Who: Parish staff. Goal: Manage many requests efficiently.
- Open Sacrament Cases to see every request and certificate.
- Search by name, case number, or email; filter by sacrament, by status, or by cohort/year (e.g. "Confirmation 2025–2026").
- Page through the list — it stays fast even with hundreds of candidates a year.
Result: The right cases in seconds, however large the parish.
Use case 7 · Work a case (the guided view)
Who: Parish staff. Goal: Move a single request from request to scheduled.
- Open a case. A progress bar shows the lifecycle, and a "Next step" note tells you exactly what to do now.
- Tick off each requirement (met / waived). Verify uploaded documents. Add the people on the case (sponsors, godparents).
- When the required items are met, the case is "Cleared to schedule." Set the date — it lands on the parish calendar and the family is notified.
Result: Nothing slips through the cracks; the family's checklist updates automatically.
Use case 8 · Run a formation program (cohort)
Who: Faith formation / staff. Goal: Manage a whole class together (Confirmation, First Communion, RCIA).
- Open Sacrament Programs and create a cohort for the year.
- Enroll candidates, then add each class session and take attendance from its roster (present / late / excused / absent, with notes). Each candidate's attendance % is figured for you.
- Tap "Schedule cohort" to set the celebration date on every enrolled candidate at once.
Result: One place for the class schedule, who showed up, and one action that schedules 150 candidates — no one-by-one busywork. Candidates can watch their own progress in their portal.
Use case 8b · Walk an inquirer through RCIA / OCIA
Who: RCIA / OCIA coordinator. Goal: Take someone from first interest to the Easter Vigil.
- They apply on your public RCIA registration form — baptism history, sponsor, and marital questions included. If they have an account, it autofills from their profile.
- On the case, fill in the Interview panel: who you met, and the resolved status — catechumen (unbaptized) or candidate (already baptized) — which sets their path.
- Enroll them in your RCIA cohort and take attendance at each session (above).
- Record each rite as it happens in Rites & milestones — Acceptance, Election, the three Scrutinies, the Easter Vigil. Dates fixed by the calendar are pre-filled for you.
- After the Vigil, tap "Record into registers" — it writes the right register entries (a catechumen's Baptism, Confirmation, and First Eucharist; a baptized candidate is never re-baptized).
Result: The whole journey — intake, interview, classes, rites, and the official records — in one case.
Use case 9 · Record it & issue the certificate
Who: Parish staff. Goal: Keep the official record and produce a certificate.
- When a case is celebrated, tap "Record in registry" — it pre-fills from the case.
- In the Sacrament Registry, finish the entry (book/page) and issue a certificate the family can print.
Result: A permanent parish record and an official certificate.
Use case 9b · Manage Mass intentions
Who: Parish staff. Goal: Triage intention requests and keep each Mass's offerings straight.
- Open Admin → Mass Intentions. New requests gather in a "Needs review" queue at the top — decide each with Confirm or Decline. They stay pinned on top until you act, so nothing is missed.
- Everything you've already decided is listed below, grouped by Mass date. Search by name or intention, and filter by status (confirmed / fulfilled / declined) or by Upcoming vs. Past.
- After a Mass is celebrated, mark its intentions Fulfilled. Each card shows the offering and whether it's paid.
- Open Settings to set the maximum intentions per Mass, the suggested offering, whether the offering must be paid to confirm, and whether confirmed intentions are listed publicly.
- Print the daily celebrant worship-aid or the weekly intention sheet for the sacristy from the buttons up top.
Result: New requests never slip, every Mass's offerings are tracked, and the celebrant has a printed sheet for the altar.
Use case 10 · Set up payments
Who: Pastor / office manager. Goal: Accept fees online.
- Open Admin → Payments, connect the parish's account (Stripe), and turn on online payments.
- Optionally add a small convenience fee so card costs are covered, or require payment up front.
- Set each sacrament's fee amount in the Sacrament Catalog.
Result: Fees collected online, deposited straight to the parish.
Use case 11 · Delegate a sacrament to a coordinator
Who: Pastor / office manager. Goal: Let a volunteer coordinator run one sacrament without full office access.
- In the Sacrament Catalog, assign a Sacrament Lead — e.g. an RCIA director or baptism coordinator — to a sacrament.
- They can now work the cases, cohorts, and class sessions for that sacrament only (and appear as its point of contact), without seeing the rest of the office.
Result: The right volunteer owns each sacrament; the office stays focused, and every action is still recorded in the activity log.
Quick reference
| Where do parishioners start? | The parish website → Sacraments. No account needed to request; signing in adds document upload. |
| Do they have to call the office? | No. They get a case number and can track status and see what's needed anytime. |
| Where does staff manage everything? | Admin → Requests → Sacrament Cases. Open a case for the guided, step-by-step view. |
| How do we handle 150 candidates a year? | Use cohorts (Sacrament Programs): enroll the class, track attendance, and schedule everyone at once. The case list has search, filters, and paging. |
| How are fees paid? | By card at checkout (with an optional convenience fee), or in person at the office. |
| Where do certificates come from? | The Sacrament Registry — the parish's official record. Certificates are issued and can be printed. |
| How do we manage Mass intentions? | Admin → Mass Intentions. New requests land in a "Needs review" queue; decided ones are grouped by Mass date, searchable and filterable. Set a per-Mass cap and offering, and print a daily or weekly sheet for the sacristy. |
| Can a volunteer run just one sacrament? | Yes — assign a Sacrament Lead in the Catalog. They work that sacrament's cases only, with no access to the rest of the office. |
| What languages? | The parishioner-facing pages are multilingual (English / Spanish / more), so families are guided in their own language. |
The big idea: one simple, guided process. Families always know what's needed and where things stand; the office manages every step from a single screen — fewer phone calls, fewer dropped requests, and a proper record at the end.